Resume

Uplight | Boulder, CO

Software startup empowering utilities and their customers to save energy through digital engagement solutions

• Led streaming platform processing 80M+ annual email and print jobs through automation and strategic account tiering strategies
• Built KPI structure for monitoring adoption, service levels, retention, and NPS, enabling early risk detection and prioritization
• Aligned delivery ops with product strategy to ensure roadmap met customer and business needs

Simple Energy | Boulder, CO

Software startup empowering utilities and their customers to save energy through digital engagement solutions

• Led 16-person CX team managing 33 programs across a diverse utility client base
• Reversed churn risk on a $1M account by stabilizing delivery, raising CSAT from 2 to 4 (out of 5) in under 6 months
• Scaled team 4× in 12 months to support Home Energy Report growth and multiple acquisitions
• Integrated 3 post-M&A teams and product lines into a unified CX org, minimizing churn and improving delivery predictability

Simple Energy | Boulder, CO

• Led customer success strategy for new product launch with mid-market utility client, overseeing the customer journey from contract through implementation and adoption

Pacific Gas & Electric | San Francisco, CA

California's largest energy provider serving nearly 16 million customers

• Managed 10-person team overseeing $130M customer-facing infrastructure program across 700+ customer sites
• Spearheaded launch, uniting customers, regulators, government agencies, engineering teams, and vendors to deploy 2,500 Level 2 chargers across 150 customer sites within two years
• Reduced unit costs by 30% by implementing a metrics framework to improve site selection, track implementation efficiency, and monitor customer satisfaction and operational performance

Economic Growth Initiative Haiti | Port-au-Prince, Haiti

Comprehensive entrepreneurial training and mentorship for small-to-medium sized businesses

• Created and taught a business curriculum that enabled 10 Haitian entrepreneurs to successfully launch startups
• Developed lesson plans, led more than 25 interactive business training sessions, and provided guidance on business plans for 10 entrepreneurs in agriculture and technology sectors
• Designed and pitched an accessible financial model, helping local businesses secure funding for distributed solar power installations to reduce reliance on costly diesel generators

University of Notre Dame, South Bend, IN

Purdue University, West Lafayette, IN