My Projects
A collection of operational achievements, strategic initiatives, and leadership projects that showcase my expertise in scaling operations, managing complex programs, and driving business growth.
Featured Achievements
80M+ Annual Jobs Processing Optimization
Led automation and strategic account tiering initiatives that processed 80M+ annual jobs, improving efficiency by 40% and reducing operational costs by $15M annually.
$130M Infrastructure Program Management
Managed a 10-person team overseeing $130M customer-facing infrastructure program across 700+ customer sites at Pacific Gas & Electric, including deployment of 2,500 Level 2 chargers.
All Achievements
80M+ Annual Jobs Processing Optimization
Led automation and strategic account tiering initiatives that processed 80M+ annual jobs, improving efficiency by 40% and reducing operational costs by $15M annually.
$130M Infrastructure Program Management
Managed a 10-person team overseeing $130M customer-facing infrastructure program across 700+ customer sites at Pacific Gas & Electric, including deployment of 2,500 Level 2 chargers.
Customer Success Team Scaling
Scaled a 16-person CX team managing 33 programs across diverse utility clients, reversed churn risk on $1M account by raising CSAT from 2 to 4 (out of 5) in under 6 months.
Post-M&A Integration Strategy
Successfully integrated 3 post-M&A teams and product lines into a unified CX organization, minimizing churn and improving delivery predictability across multiple acquisitions.
KPI Structure Development
Built comprehensive KPI structure for monitoring adoption, service levels, retention, and NPS, enabling early risk detection and prioritization across customer success operations.
Haitian Entrepreneurship Program
Created and taught business curriculum enabling 10 Haitian entrepreneurs to successfully launch startups, with focus on agriculture and technology sectors.
Ready to Scale Your Operations?
I'm always interested in new opportunities to lead operations teams and help organizations achieve their strategic goals through effective leadership and process optimization.
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