Alex Walker
Operations & Strategy Leader
I scale teams, fix what's broken, and turn data into action, helping products grow and customers thrive.
What I Do
I specialize in operations leadership, strategic consulting, and technology implementation to help businesses scale efficiently and achieve their goals.
Operations Leadership
Leading cross-functional teams and managing complex programs to deliver exceptional customer experiences and operational excellence.
Strategic Consulting
Developing data-driven strategies and implementing solutions that drive business growth, operational efficiency, and customer satisfaction.
Technology Implementation
Leveraging modern technologies including GenAI, automation tools, and data analytics to streamline operations and enhance business performance.
Recent Work
Here are some of the projects and initiatives I've led recently, showcasing my expertise in operations, strategy, and technology implementation.
Global Operations Optimization
Led a comprehensive operations transformation growing revenue and user base 40% annually for six consectutive years by developing effective marketing plans, setting strategic roadmap priorities, and driving cross-functional execution.
Customer Success Recovery
Turned around underperforming programs, including successfully executing a recovery strategy for a key $20 million at-risk account at a major East Coast Utility, stabilizing program delivery and rebuilding client trust to increase CSAT from 2 to 4 (out of 5) in under six months.
Ready to Work Together?
Let's discuss how I can help your organization achieve its goals through strategic operations leadership and innovative technology solutions.